Owners and managers, In the second installment of this series I mentioned that our interview process includes an hour of training on the espresso machine with myself. I can learn a lot more about an applicant going through the espresso training process than I can by sitting and chatting. I’m looking for attitude expressed by […]

Hello Owners, I’m taking a forensic dive into an existing culture of excellence at Vivace over several posts. During this series of posts we can look at all the components of our successful model. Although it works-Vivace staff are thrilled to make our customers happy with our coffee, it is infinitely complex. I’m intuitively able […]

Hello Shop Owners, When I was on the circuit lecturing at every Coffee Fest in the mid ’90’s one of my most popular seminar topics was how we hired, trained, and inspired baristi to make artisan espresso. Broadly, creating a Culture of Excellence is an infinitely complex affair, but it starts with a resume. In […]